You Ask, We Answer
What is a consultation visit and why is it necessary?
Do you need a copy of my house key?
Once you purchase the lockbox, you have full ownership of it (we will not require it back if you move or change services). However, again we ask that you do not use this lockbox for uses other than for Canine Concierge pet services. It will be your responsibility to make sure the lockbox is outside of your home in its designated location when a sitter is scheduled for a service and that it is fully operational with the current code stored in your portal. We recommend leaving the lockbox in place at all times, with keys inside, so that if there were ever an emergency and we needed to tend to your pets, we would have access. The lockbox we provide is weather-proof and will hold up in rain and snow. If it malfunctions, we will replace it for you. If you would prefer to leave a back-up copy of your key with our office in case of emergency, you may do so. Keys in our office are coded and stored in a safe when not in use. We do not accept garage codes only as a means of entry, due to power and battery failures. We can enter through the garage as a primary entry point, but there must be a back-up key made available.
Are you bonded and insured?
All Canine Concierge dog walkers and pet sitters are employees and are fully insured and bonded under our company policy. In event of the following, we are covered:
Pet Bites – If your pet bites or injures a person or animal on a walk/visit.
Lost Keys – If a dog walker or pet sitter loses your keys, our insurance will cover new locks.
Property Damage – If damage to your property should occur.
Veterinary Care – If your pet needs veterinary care due to an accident.
Do you carry Workers Compensation Insurance? What does it cover? Why does this matter?
Where did you gain your knowledge and experience with pets?
Can you administer medication to my pets?
What is your policy on walking dogs in the cold of winter and heat of summer?
What are your business hours?
Do you conduct business on Holidays?
Currently, we are open on most major holidays, except for Thanksgiving, Christmas Eve and Christmas Day, when we are only open for overnight boarding. There is an additional fee for services rendered on a holiday. A deposit or payment in full may be required to book boarding services during a holiday week.
Do you provide any discounts if I have more than one pet under your care?